1.

Courtesy and care extended by the staff

 Excellent  Good  Average Poor

2.

Attitude and conduct of the staff

 Excellent  Good  Average Poor

3.

Product knowledge of the staff

 Excellent  Good  Average Poor

4.

Ability to provide options / additional travel service (car hire, hotel, holiday insurance, travelers cheques, visa info etc)

 Excellent  Good  Average Poor

5.

Helpfulness of the staff in problem solving

 Excellent  Good  Average Poor

6.

Speed of service

 Excellent  Good  Average Poor

7.

Overall quality of the service received

 Excellent  Good  Average Poor

8.

Waiting time until attended

 Excellent  Good  Average Poor

9.

Are you satisfied with the level of service offered by Hemas Travels (Pte) Ltd ?

 Yes  No

10.

Name of the staff served you (optional)

11.

Any suggestions/comments for improvement in our service

12.

for Telephone Enquiries call our hotline +94 11 4704100